all to often, administration is contacted when items go wrong…this isn't a type of letters…..i am making contact with american Airways shopper service on account of a fantastic flight attendant named MARITA LORDI (FA #9
I’m no guaranteed who to send out this concept to…this is the only e mail I could locate. I felt that 85% with the agents Doing work involving LGA and JFK involving 8/9 and eight/ten have been really unfriendly. My husband and I had been scheduled to fly from LGA to CMH 8/9 over the 6pm flight. As a result of weather conditions it absolutely was delayed and following sitting down to the Tarmac for over 2 hrs was eventually xld. Easy to understand. I will say the flt workers was really accommodating, welcoming and enjoyable. However once we waited in line we were finally handed new boarding passes with nothing at all explained by The person putting on a vest that said “supervisorâ€â€¦he did say this is the 1st and only alternative (eight/ten at 815pm). We took it and stayed within the airport to find out about standby possibilities the following morning when gate brokers returned. In the event the brokers returned (we if program have been awake 24 hrs at this stage) they stunned us by expressing that our alternate return was booked outside of JFK not LGA…wonderful of somebody to inform us this crucial element!
I are actually an AA shopper for more than 25 several years. Your service happens to be disappointing to state the the very least. It's in all regions of service from check in to , tavel to baggage managing.
I am seventy seven year previous I program this fantastic getaway with my daughter to point out her our heritage in Chile, we paid almost $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare commenced the fly from Miami to Santiago scl , we seat inside the runway for two several hours as a consequence of luggage delayed, the pilot said it had been dilemma with not sufficient personnel to load the airplane AA957 with baggage. then our seats dilemma: seat 41A , my daughter TV was damaged, my seat 41B my arms ended up broken, wouldn’t move up, so and when I must head to the toilet I couldn’t rise up, due to the fact I have Diabetes I need to head over to the lavatory that is definitely why I took the top seat Once i tried to climbing around the arm I Reduce my leg and was bleeding. I question the flight attendant for help, she was no help in the least. my daughter tried to help me by climbing around me because we couldn’t get any help. she slip and fell on each arms seeking to climb in excess of me and bruised The within of her legs definitely bad. we have images of her leg and my leg appear like elephant toes, allow me to show you it harm so terrible I cried through the ache, The entire two weeks in Chile I'd to acquire sneaker a single sizing larger given that my ft were being so swollen and my daughter couldn’t use her bathing accommodate since the inside of her leg had been all bruised up.
What good is creating your displeasure to this so identified as “customer service†if very little is done to address the complaint.
I even tried out contacting on the phone and got nowhere; all I could listen to is actually a recurrent information and After i request to speak to consumer relations, I'd personally get hold up on.
If I'm able to do that, why can’t do this? In this article’s a recommendation. Because the brokers simply cannot see USAIR, Why don't you give them use of the internet so they can see readily available USAIR flights? There were various USAIR flights that might have taken care of not less than 50 % from the individuals that needed to flights.
Document LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on May well 14th. Our approach was to fly the following early morning to Phoenix on Flight 5635 We arrived within the airport at four:30 am on Might 15th and our flight AT 6:15 AM was cancelled resulting from deficiency of communications with the pilot to immediate his flight. Regretably, there were no other flights to Phoenix that working day. So we got an overnight stay in El Paso. We experienced by now turned inside our rental car or truck thus we have been stranded on the resort for that day!!. The vacation agent rescheduled our flight for the next day May perhaps 16th. We had been looking at our tickets later on within the working day and recognized something was Incorrect with our tickets so we went back again to your airport and talked to the agent and we only had a flight to PHOENIX. No flight were scheduled to Puerto Vallarta on that day!!! If we experienced not checked Along with the agent we would have been layed more than in Phoenix for an additional working day. We experienced also upgraded our seats so we misplaced about $200 in charges.
After i received for the complimentary resort that American set up for me, I termed 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were accessible on USAIR. She told me there were no open seats on any of your early USAIR flights. I was on the web and could see that there were out there flights. I really booked a flight to prove it to her.
In April 2014 I used to be presented a voucher for helping with an sick patient on among yur flights. Sad to say due to some unexpected check my source situation I have not been in a position to make use of the voucher.
Just crafting to Allow you are aware of inspite of the difficulty in getting to my location on March two, 2016, as well as the disappointment I'd While using the scheduling from you, I was more than happy with the workers at Charlotte, North Carolina. All of that I came in contact with were being most helpful and kind.
I not too long ago took a flight from JFK to St Thomas over a Saturday 8 am flight and had probably the most helpful, efficient knonwledgable flight attendant she was fantastic. I'd personally like to many thanks her for building my journey a lot more pleasing.
Extremely disappointed which has a.A. buyer relations. My spouse went to Italy with the memorial of her mom and although she was there she received bronchitis with ear an infection, subsequently the doctor suggested her to not fly in advance of just one week to distinct the an infection.
Very first, while this email just isn't intended being a response to your remarks you just submitted, it does validate We now have obtained your remarks and have assigned a reference amount, which the thing is below.